It is buyer responsibility to do customs clearance. So, you should contact the customs office to take your parcel as soon as it has been seized. Please be at liberty to contact us For those who want any documents to clear customs(equivalent to invoice). 2.Status of shipment stagnated for a very long time:
If standing of the parcel stagnated for a long time, we advise you to contact your native DHL to examine it for you, at the same time, we’ll ask our transport agent to figure out what happened to your parcel. You possibly can be in contact with us untill the parcel is delivered successfully.